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Performance Management

The scope of our work:

Performance Monitoring Plan devised in consultation with IT Group for the Databases deployed by the customer.
Monitoring Performance of the Servers for Disk/ Memory/ Cache/ CPU, Network Operating Systems, Networks, Databases and tracking the changes for tuning requirements.
Performance tuning to enhance the performance of systems deployed as per requirements.
Interacting with IT group and suggesting upgrades of various components of IT systems and subsystems to avoid system degradation and optimising performance.

Isolation of reported faults by separating the hardware problems from the software issues to enable speedy rectification of the faults reported. If a reported fault cannot be set right within a reasonable period of time, the same will be escalated further to ensure that arrangements are made for remedial actions.
Daily reporting of the total number of calls logged, attended, along with the status of the call.
Informing the Spares requirements to the spares management team and reporting.
Rectification and re-installation of standard software application in the event of malfunction through corruption and other factors.
Reporting of escalated calls/ problems.

Providing Reports on the spares stock maintained at the customers' premises.
Repairing/ Rectifying and getting the Defective spares replaced by the vendor.
Getting the Vendor to monitor the turn around time for the spares.
Tracking of the spares sent/ received.
On site first level repairs for hardware
Systems reconfigurations/ re-installation.
Software/ Hardware/ BIOS set changes/ updates as and when required.
Replacement of the defective card/spares.
Carrying our Reports by using the state of the art test equipments and tools.
Installation/ Loading/ configuration of the replaced spare .
Periodic Preventive maintenance for the systems.
Monitoring and reporting of daily repair activities, periodically to the IT Group.

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