With the Change happening across with the cloud technology and workplace transformation. User experience will be not only based on Product quality, slimness, and ease of use but on after sales Service, users will expect service anywhere, anyplace, any time support. The world will be more strongly connected with the New Gen taking over. Corporate Emailing and long files will be history. Users will look at ease of operations and faster turnaround on any product issue. Cost of Repairs will come down as the industry will move towards the replacement of parts.
Users will be found working anytime, all the time. So Services are in for a change. Remote Support, ability to deliver service on the fly anywhere, anytime will be utmost important.